Found furnace to be not working at approx. 6am. When I called for service (6:45am) I got an of beat answering service, which 1st was a girl, that put me on hold. Then ended up talking to a guy, and still got placed on hold for no reason that related to me. Then guy told me he would leave message for office, and they would call back at 8am. It was already down to 59 deg. in house. At 8:19am I hadn't recieved a call, so I called in to office. Lady at office said they were stil going thru messages. She said let me see what I can do, then told me they could have someone there between 12noon - 2pm. I immediately said 4 - 6 hrs. more, unexceptable!! So see said let me check something. Then came back stating that someone would be here between 9am - 11am, and I said ok at this time. When service gentleman arrived a little after 10:10am, everything went pretty well from there forward. Was glad the service rep. checked things in detail, and glad lady at office did a good job checking into warranty for us to keep cost to $0.00.

Very courteous

Extremely impressed with service call.